Working for a Construction Company, we are looking for a Resident Liaison Officer who fosters positive relationships, resolves concerns, and maintains resident satisfaction as the main point of contact for all resident-related matters.

Key Responsibilities:

Resident Communication: Address inquiries, provide information, and act as a liaison between residents and departments.

Resident Support and Advocacy: Identify needs, advocate for residents, and assist with processes.

Conflict Resolution: Mediate disputes, investigate complaints, and maintain records.

Community Engagement: Organize events, enhance quality of life, and encourage resident participation.

Documentation and Reporting: Maintain records, prepare reports on satisfaction and trends.

Qualifications and Skills:
• Customer service or resident-facing role experience.
• Strong communication, problem-solving, and organizational skills.
• Empathy, rapport-building, and multitasking abilities.
• Proficiency in technology and local regulations a plus.
• The Resident Liaison Officer ensures positive resident experiences, effective communication, and issue resolution.